How it works
Science and wellness
About us
Download Salud.ia
How it works
Science and wellness
About us
Be part of Salud.ia

We're here to help you.

Find answers, request help, and report any technical or clinical issues related to the use of Salud.ia. Our team is available to support you.

Direct Contact

If you need personalized assistance, please write to us:
support.saludia@genetria.mx
Response time: 24–72 hours

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)
How do I create an account on Salud.ia?
1. Download the Salud.ia app from the App Store, or access it from any web browser at https://saludia.lifenome.com/.
2. Sign up using your email address and create a secure password.
3. Complete your profile by answering a short questionnaire to set up your health profile.
I forgot my password, what should I do?
Select “Recover password” from the login screen. You will receive an email to reset it.
Can I change the email address associated with my account?
Yes. Please email us at support.saludia@genetria.mx with your new and old email addresses.
Tests and results
Where can I see my results?
Home → My Health Data → Tests & Results → DNA
Home → My Health Data → Tests & Results → Blood Tests
What does each marker mean?
Each result includes a detailed description, reference range, current level, and recommendations.
Can I export my reports?
Yes, you can download the PDF directly from the dashboard.
How do I register my DNA Kit?
1. In the app, go to: Home → My Health Data → Tests & Results → DNA → Register DNA Kit
2. Enter your kit number: Type the DNA Kit number exactly as it appears on the package, then select Register to link it to your profile.
DNA and biomarkers
Is my genetic data secure?
Yes. All data is encrypted and protected under approved standards.
Can I delete my genetic information?
Yes. Just request complete removal by writing to support.saludia@genetria.mx.
Health and recommendations
Who interprets my results?
The interpretation is generated by LifeNome's AI and clinically validated by Genetria.
Can I share my results with my personal physician?
Yes. The app allows you to export the clinical report in PDF format.
Payments and subscriptions
Does Salud.ia require payment?
Salud.ia is free. Access to advanced reports depends on the service provided.
Security and privacy
What if I want to delete my account?
You can request this at any time. We will delete all your personal data, biomarkers, and DNA.
Is my information sold to third parties?
No. Salud.ia never sells personal data.

Contact Form

Your information and contact details
Type of consultation:
Case description
Important: The average response time is 24–72 business hours.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Message sent successfully

Thank you! Your message has been sent. We will contact you as soon as possible.

Something went wrong

We were unable to send your message. Please try again later or contact us directly atsalud.ia@gmail.com
Try again

Basic user guide

Step 1: Create your account
Sign up with your email address, a secure password, and your basic information.
Step 2: Upload your results
DNA traits

Add DNA test code
Write the serial number of your DNA kit and click Submit.
Blood biomarkers
Click Upload Test, then click Upload Test again.
Select your file and click Add File.
Your results will be shown immediately.
Step 3: Explore your body systems
Access each category
Each section includes:
✔ personalized interpretation
✔ current levels
✔ clinical ranges
✔ associated risks
✔ recommendations
Step 4: Follow your recommendations
Salud.ia shows you suggested actions based on your biomarkers, DNA, and lifestyle.
Step 5: Update your information
As you enter new information or results, the app will adjust your reports.

Report a problem

If you have a technical issue, follow this process to receive assistance more quickly:
1. Identify the type of problem
  • Loading error
  • Incorrect data
  • Biomarker failure
  • Access issue
  • Interface issue
  • DNA error
  • App won't open
  • Duplicate report
  • Miscalculation
2. Gather information
Includes:
  • Loading error
  • phone model
  • operating system
  • screenshot
  • date and time of the error
3. Send it to
support.saludia@genetria.mx
Suggested subject: “Technical report – Salud.ia”

Request data deletion

You may request immediate removal of:
✔ full account
✔ blood test results
✔ ADN
✔ biomarkers
✔ clinical data
✔ reports generated
Just send an email with the subject line:
“I request the deletion of my data.”
A:support.saludia@genetria.mx

Security and privacy

Salud.ia uses encryption and compliant servers:
✔ HIPAA
✔ GDPR
✔ CCPA

Regain access to your account

If you cannot log in:

Refund policy

The Salud.ia App is free.
Payments related to diagnostics or other external services are subject to the policies of the relevant provider.

Hours of operation

If you cannot log in:
Monday through Friday

9:00 am – 6:00 pm

CDMX
Emails sent after hours are processed the next business day.

Useful links

Privacy Policy: https://www.saludia.com/privacy-policy
Website: www.saludia.com
Technical support: support.saludia@genetria.mx