Privacy Policy

1. Overview

This Privacy Policy describes how Genetria, S.A.P.I. de C.V. (“Genetria,” “we,” “our,” or ‘us’) collects, uses, stores, shares, and protects personal, health, and genetic data through its digital platforms, including Salud.ia™, websites, applications, and related services (collectively, the “Services”).

Genetria operates an integrated precision health ecosystem that includes collaborations with technology partners and specialized laboratories for the processing and analysis of genetic data and biomarkers.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Services.

2. Data Controller and Key Parties

Principal Data Controller

Genetria, S.A.P.I. de C.V.

Mexico

Email: support.saludia@genetria.mx

Genetria is responsible for data collection, processing coordination, and direct contact with users.

Data Processing Partners

Genetria works with the following data processors, exclusively for the purposes described in this policy:

LifeNome, Inc.

1441 Broadway, Suite 3112

New York, NY 10018, United States

Advanced processing of genomic and health data using artificial intelligence

Vitage Lab, S.A. de C.V.

Mexico
Clinical laboratory services and blood biomarker analysis

Zengen, S.A. de C.V.

Mexico

DNA sample processing and genetic analysis

Each of these partners processes the information solely under Genetria's instructions, in accordance with strict confidentiality, security, and data protection agreements.

3. Fundamental Principles of Privacy

Genetria is governed by the following principles:

• Transparency in data collection and use
• Enhanced protection of sensitive health and genetic data
• No sale or commercialization of genetic information at the individual level
• Use of data only for explicit and authorized purposes
• Compliance with applicable regulations, including GDPR, CCPA, and the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP)

Genetic and health data are considered sensitive personal data and are handled with enhanced safeguards.

4. Information We Collect

Personal Data

• Full name
• Date of birth
• Gender
• Contact details (email, phone number, address)
• Account credentialsBilling and transaction information

Health and Wellness Data

• Blood biomarker results
• Clinical laboratory test results
• Well-being assessments and questionnaires
• Lifestyle information and health history provided by the user

Genetic Data

• DNA data obtained from saliva samples
• Genetic markers relevant for welfare and longevity analysis

Important: Genetic data is encrypted immediately after collection and stored separately with restricted access.

Technical and Usage Data

• IP address
• Browser and device information
• App and website usage data
• Cookies and tracking technologies

5. How We Collect Information

Directly from the User

• Registration and account creation
• Questionnaires and assessments
• Consent forms
• Communications with the support team

Through Medical and Diagnostic Processes

• Blood samples processed by Vitage Lab, S.A. de C.V.
• DNA samples processed by Zengen, S.A. de C.V.
• Analytical processing performed by LifeNome, Inc.

Cookies and Tracking Technologies

Knowing your DNA is no longer just for scientific laboratories. Today, it is available to anyone who wants to take control of their health in a smart way. Genetics and nutrition form a powerful duo that opens the door to personalized health that is more effective and sustainable over time.

• Cookies essential for the functioning of the site
• Analytics cookies
• Marketing and business intelligence tools (e.g., RB2B)

6. Use of Information

Genetria uses the information to:

• Provide personalized health information through Salud.ia™
• Generate reports and informative recommendations
• Coordinate laboratory and genomic analyses
• Improve platform performance and experienceProvide user support
• Comply with legal and regulatory obligations

Legal Basis for Processing

• Performance of a contract
• Legitimate interest
• Legal compliance
• Express consent of the user, especially for sensitive data

7. Information Sharing and Data Flow

The flow of information is as follows:

1. Genetria collects your personal, health, and genetic data.

2. Genetria shares the information necessary for processing with:

• Vitage Lab, Inc., for blood tests
• Zengen, S.A. de C.V., for DNA processing
• LifeNome, Inc., for analysis and interpretation using artificial intelligence

The results are sent back to Genetria and made available to you through Salud.ia™.

Principles of Sharing

• Information is shared only to the extent necessary.
• No member may use the data for their own purposes.
• There is no unauthorized sale or disclosure of genetic data.

8. Research and De-identified Data

With your express and separate consent, Genetria and its partners may use de-identified or aggregated data for:

• Scientific research
• Algorithm improvement
• Healthcare innovation

No research use includes identifiable information without explicit authorization.

9. Cookies and Web Tracking

We use cookies and similar technologies to:

• Essential functionality
• Usage analysis
• Marketing and business intelligence

You can manage your preferences from the cookie banner or opt out at:

General option:

https://app.retention.com/optout

GDPR exclusion:

https://www.rb2b.com/rb2b-gdpr-opt-out

10. Information Security

We implement industry-leading security measures, including:

• Data encryption at rest and in transit
• Role-based access controls
• Multi-factor authentication
• Separation of environments
• Regular security audits

Despite these measures, no system is completely secure. The user is responsible for protecting their credentials.

11. Data Retention and International Transfers

• Data is retained only for as long as necessary.
• The information may be processed in Mexico and the United States.
• International transfers comply with applicable legal frameworks.

12. User Rights

Depending on your jurisdiction, you may exercise the following rights:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Restricting or objecting to processing
• Data portability
• Withdraw your consent at any time

Applications can be sent to:
privacy@genetria.health

13. Privacy of Minors

The Services are not intended for persons under the age of 18. Any information regarding minors must be provided by parents or legal guardians, who assume full responsibility.

14. Commercial Transfers

In the event of a merger, acquisition, or restructuring, data may be transferred while maintaining the same privacy protections.

15. Changes to this Policy

We may update this Privacy Policy periodically. Substantial changes will be notified by email or within the application.

16. Contact Information

Genetria, S.A.P.I. de C.V.

Correo: support.saludia@genetria.mx

Questions related to LifeNome:
https://www.lifenome.com/privacy-policy

17. Complaints

You have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been violated.

European Union authorities:


https://ec.europa.eu/info/law/law-topic/data-protection_en